Experienced Telephone Interpreting Services in Metro Detroit
A lot can be lost in translation during a phone call! When on the phone with a Limited English Proficiency (LEP) speaker, interpreting by telephone services by Executive Language Services, Inc. are the fastest and easiest way to eliminate global language barriers that affect the flow of communication. Accessible by phone in less than 30 seconds through our network of independently-contracted linguists, professional telephone Interpreters are available to assist you in over 200 languages and dialects. This service is accessible on demand 24 hours a day, 365 days a year.
Don’t just hear what your clients are saying, understand them.
Executive Language Services, Inc.’s telephone interpreting clients benefit from an attractive per-minute rate structure, real-time reporting metrics of language, and total customization of services. We are proud to offer our clients dedicated toll-free numbers and access codes, specialized call routing options, and client-specific user education materials. We also have the ability to completely customize call flows to match your specific needs, as well as the needs of your clients. The data collected from our telephone interpreting services will not only allow you to learn what your clients are saying, but also to study what they talk the most about, giving you the ability to improve your partnership.
Pairing our experienced telephone translator with our revolutionary phone systems is the key to our clients’ success.
Our proprietary Computer Telephony Integration (CTI) system is fully customizable and allows us to capture whatever call data your organization deems most important, including client biographical data, account numbers, representative and location IDs, language(s) requested, time and date of call, and call duration. Our CTI system is fully integrated into our real-time reporting platform, giving you the opportunity to monitor all of our performance metrics in real-time. These include connection times, answer speed, and data on completed/busy/abandoned call percentages.
Our interpreting by telephone (IBT) services include:
- Low per-minute rates
- Specialized call routing options
- Qualified telephone interpreters
- Client-specific call intake scripts
- 24/7/365 call center support
- Over 200 language and dialect offerings (continuously updated)
- Customized call flows
- Dedicated toll-free numbers and access codes
- Fully-customizable, real-time reporting online platform
When every word counts, ensure your translation is authentic and accurate. Contact Executive Language Services, Inc. today to request our translation services!