Telephone Interpreters

Whether you are face-to-face or on the phone with a Limited English Proficiency (LEP) speaker, Interpreting by Telephone (IBT) by Executive Language Services is the fastest and easiest way to eliminate global language barriers that are affecting the flow of communication. Accessible by phone in less than 30 seconds through Executive Language Services network of Independently Contracted Linguists, professional telephone Interpreters are available to assist you in over 200 languages and dialects. This service is accessible on demand 24 hours a day, 365 days a year.
 
Executive Language Services IBT clients benefit from an attractive per-minute rate structure, real-time reporting metrics of language and call data and total customization of services, including dedicated toll free numbers and access codes, specialized call routing options and client-specific user education materials. We also have the ability to completely customize call flows to match your specific needs, and the needs of your clients.
 
Our proprietary Computer Telephony Integration (CTI) system is fully customizable and allows us to capture whatever IBT call data your organization deems most important, including client biographical data, account numbers and representative and location IDs, as well as the language(s) requested, time and date of call and call duration. Our CTI system is fully integrated into our real-time reporting platform, giving you the opportunity to monitor all of our performance metrics in real-time, such as connection times, answer speed and data on completed/busy/abandoned call percentages.

IBT Features

  • Low per-minute rate
  • Specialized call routing options
  • Qualified telephone Interpreters
  • Client-specific call intake scripts
  • 24 / 7 / 365 call center support
  • Over 200 language offerings (continually updated)
  • Customized call flows
  • Dedicated toll-free numbers and access codes
  • Fully customizable online real-time reporting platform
 

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